Frequently Asked Questions
We’ve compiled a list of common inquiries to provide you with quick and easy answers. If you can’t find the information you’re looking for here, feel free to contact us for further assistance.
Where is Gestalt Madison located, and in which states does it offer telehealth services?
Gestalt Madison is located at 1916 Marketplace Drive, Ste 206 & 207, Fitchburg, WI 53719, and it offers telehealth services to individuals in the states of Wisconsin and Ohio, with the possibility of serving the entire state of Wisconsin.
What is the typical session length and frequency at Gestalt Madison, and how is the duration of treatment determined?
Sessions at Gestalt Madison are typically 50 minutes long for individual, couples, family, and parenting therapy. The frequency, whether weekly or bi-weekly, depends on your unique needs. However, the duration of treatment is unpredictable since therapy is highly individualized, and there’s no standard timeframe due to the tailored approach for each person.
What payment options are accepted at Gestalt Madison?
Gestalt Madison accepts payments through various methods, including all major credit cards, Health Savings Account (HSA), and Flexible Spending Account (FSA) cards, as well as cash for full payment. If you opt for credit card payments, Gestalt Madison utilizes a secure, HIPAA-compliant software service called Ivy Pay, which allows for the setup of recurring payments for your appointments.
What is the cancellation policy at Gestalt Madison?
A 24-hour cancellation notice is mandatory at Gestalt Madison. In the case of late cancellations or no-shows, the full session fee will be charged.
What is the Good Faith Estimate at Gestalt Madison?
In compliance with the No Surprises Act (2022), you are entitled to receive an estimated cost of treatment. However, since the cost of treatment is unique to each client’s therapeutic needs, it is determined on a case-by-case basis. The team at Gestalt Madison is readily available to discuss the specific cost associated with your treatment.
What are the guidelines for electronic communication with Gestalt Madison?
Electronic communication, including email and text messaging, is not entirely secure. When you request email exchanges, you are granted permission to be contacted by email. It’s advised to restrict email and SMS text communication to scheduling and non-urgent matters. In the event of a crisis, please call 911 or your local emergency hotline for immediate assistance.
Does Gestalt Madison participate in insurance paneling or file insurance claims?
No, Gestalt Madison does not participate in insurance paneling or file insurance claims to ensure a higher level of privacy, confidentiality, and clinical integrity. However, they can provide you with a “Superbill” or receipts for services if you wish to seek reimbursement from the insurance company.
What information should I gather from my insurer to understand my Out-Of-Network Benefits?
To understand your Out-Of-Network Benefits and the potential for reimbursement, it’s recommended to ask your insurer the following questions:
- Do I have out-of-network mental health benefits?
- If yes, what percentage of the course do you reimburse?
- Do I have a deductible that I need to pay before getting reimbursed? If yes, what is that amount?
- How many sessions per year are covered?
- Is a prior authorization form from my primary care physician required
- How and where can I submit a superbill for reimbursement?
Investment Information
Therapy is an investment in your well-being — an opportunity to develop deeper self-awareness, stronger relationships, and emotional resilience. We believe in transparency and want to ensure that you have all of the information you need to make informed decisions about your financial commitments.
Initial Phone Consultation
Free of charge, typically 15 minutes in length
If you are interested in becoming a client, please email or call Gestalt Madison to set up a phone consultation. This is a time for both you and your potential provider to understand your situation better and decide if it will be a good fit to move forward.
Individual Psychotherapy Session
$175, typically 50 minutes in length
Our rate for individual therapy is $175 per session, with sessions typically lasting 50 minutes. Experience quality one-on-one therapy tailored to your specific needs.
Couples Therapy Session
$200, typically 50 minutes in length
Extended couples and family sessions can be accommodated. The cost of extended sessions will be adjusted on a prorated basis. Please discuss this with your provider if interested
Parenting Therapy Session
$200, typically 50 minutes in length
Whether or not your child or teenager is currently participating in therapy, Gestalt Madison offers this service to parents and caregivers. Please reach out directly to Gestalt Madison to learn more.
Ready to take the next step?
If you’re feeling ready to begin or simply want to learn more about how Gestalt Madison can support you, we invite you to reach out. Whether you have questions, want to discuss your goals, or explore whether we’re a good fit, we’re here to listen.
It takes two people to understand and help one, and the more often these two people meet, the greater the opportunity for creating the trust, continuity, and connection necessary to address what troubles the patient.
– Lena Theodorou Ehrlich
Our Philosophy on Insurance and Treatment Planning
At Gestalt Madison, we believe that psychotherapy should be guided by your needs — not dictated by insurance limitations. Many insurance plans impose constraints on session frequency, duration, or even require a mental health diagnosis to justify treatment. These requirements can create unnecessary barriers to care and compromise the depth and integrity of the therapeutic process.
Instead, we prioritize a confidential, collaborative, and personalized approach. By working outside of insurance networks, we can focus fully on your experience, not just symptom reduction. This allows us to engage in therapy that honors the complexity of your life and supports lasting change.
Empowering Patient-Centered Decisions
When therapy is managed by third-party insurance companies, clients and therapists often lose the ability to make collaborative decisions about the length, frequency, and focus of treatment. At Gestalt Madison, we deeply respect the client-therapist partnership and believe that decisions about your care should be made together — by you and your therapist — without external constraints.
Although we are not in-network with insurance providers, we gladly offer superbills for out-of-network reimbursement. Many clients successfully use these to access their benefits. If you’re unsure about your coverage, we’re here to help you ask the right questions and navigate the process.
Organization Consultation And Training
Case consultation for mental health and other providers is also available. Gestalt Madison provides training, consultation, and resources related to psychotherapy, communication skills, best practices, and more. Please reach out directly to Gestalt Madison to learn more about this service.
